ANALISIS PERMASALAHAN KASUS PENUTUPAN SPBU PETAMINA DAERAH ISTIMEWA YOGYAKARTA
Abstract
Abstrak
Pelanggaran operasional di beberapa SPBU Pertamina Yogyakarta pada November 2024 telah menyebabkan penutupan beberapa SPBU akibat ketidaksesuaian takaran bahan bakar yang diterima konsumen. Penelitian ini bertujuan untuk menganalisis faktor penyebab pelanggaran, dampaknya terhadap konsumen dan perusahaan, serta solusi perbaikan yang diperlukan. Dengan menggunakan pendekatan kualitatif dan metode studi kasus, data diperoleh melalui wawancara, observasi lapangan, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa pelanggaran ini disebabkan oleh lemahnya sistem pengawasan, manipulasi alat ukur, dan rendahnya kepatuhan terhadap standar operasional. Dampaknya meliputi kerugian finansial dan psikologis bagi konsumen serta penurunan reputasi PT Pertamina. Untuk mengatasi permasalahan ini, direkomendasikan penguatan pengawasan, kalibrasi alat ukur secara berkala, transparansi operasional, penegakan sanksi tegas, dan pelatihan bagi pengelola SPBU. Implementasi langkah-langkah ini diharapkan dapat memulihkan kepercayaan publik, meningkatkan integritas layanan SPBU, dan mencegah pelanggaran serupa di masa depan.
Kata Kunci: SPBU Pertamina, pelanggaran operasional, takaran bahan bakar, pengawasan, perlindungan konsumen.
Abstract
Operational violations at several Pertamina gas stations in Yogyakarta in November 2024 led to closures due to discrepancies in fuel volume provided to customers. This study aims to analyze the causes of violations, their impacts on consumers and the company, and necessary corrective actions. Using a qualitative approach and case study method, data were collected through interviews, field observations, and document reviews. The findings indicate that these violations stem from weak oversight systems, manipulation of measurement tools, and low compliance with operational standards. The impacts include financial and psychological losses for consumers and a decline in Pertamina's reputation. Recommendations include strengthening oversight, periodic calibration of measurement tools, operational transparency, strict enforcement of sanctions, and training for gas station managers. Implementing these measures is expected to restore public trust, enhance service integrity, and prevent similar violations in the future.
Keywords: Pertamina gas stations, operational violations, fuel measurement, oversight, consumer protection.
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