DEWI, Dhyah Puspita; WIBISONO, Priyo; TUFAIL, Dwiana Novianti. EVALUATION OF PUBLIC SATISFACTION WITH THE QUALITY OF URBAN INFRASTRUCTURE IN BALIKPAPAN USING THE CUSTOMER SATISFACTION INDEX (CSI) METHOD. Plano Madani : Jurnal Perencanaan Wilayah dan Kota, [S. l.], v. 15, n. 1, p. 85–98, 2026. Disponível em: https://journal.uin-alauddin.ac.id/index.php/planomadani/article/view/62016. Acesso em: 2 oct. 2026.