Pengaruh Total Quality Management dan Organization Learning terhadap Kinerja Perusahaan pada Perusahaan Perhotelan yang Ada Di Kota Makassar

Total Quality Managemen, Organization Learning, Kinerja Perusahaan.

Abstract

This research is a quantitative study, and the type of research used is associative research. The study was conducted at hospitality companies located in the city of Makassar. The purpose of this research is to determine the influence of Total Quality Management and Organizational Learning on the performance of hospitality companies in Makassar, the influence of Total Quality Management on the performance of hospitality companies in Makassar, and the influence of Organizational Learning on the performance of hospitality companies in Makassar. This research uses primary data collected through questionnaires.

The population in this study consists of all employees of hospitality companies in Makassar. The sampling technique used is purposive sampling, based on specific characteristics. The sample includes five hospitality companies located in the city of Makassar.

In this research, data analysis was carried out using the Statistical Package for the Social Sciences (SPSS) with tests including validity, reliability, classical assumptions, multiple linear regression, hypothesis testing, and the coefficient of determination. The results of the study show that Total Quality Management and Organizational Learning simultaneously have a positive and significant effect on the performance of hospitality companies in Makassar. Total Quality Management partially has a positive and significant effect on the performance of hospitality companies in Makassar, and Organizational Learning also partially has a positive and significant effect on the performance of hospitality companies in Makassar.