ZAIN, Zandy Pratama. Dampak Reliability dan Responsiveness Terhadap Kepuasan Pelanggan di SPBU Gowa. Study of Scientific and Behavioral Management (SSBM), [S. l.], v. 2, n. 1, 2021. Disponível em: https://journal.uin-alauddin.ac.id/index.php/ssbm/article/view/20217. Acesso em: 14 may. 2025.