Perbandingan Kualitas Patient Engagement Pada Empat Pelayanan Spesialis Dasar Di RSUD Haji Provinsi Sulawesi Selatan

Andi Tihardimanto K



This research aimed to describe and compare the patient engagement quality of the four basic specialist services in the in-patient installation in Haji Local General Hospital of South Sulawesi Province. This research was a comparative descriptive research. The research sample comprised the group respondents of in-patients the four basic specialist services. The result of the research revealed that patient engagement quality as perceived by the patients was categorized as good (73,9%); the patient engagement related to the doctor's capacity to listen to  and  encourage  the  patients  to  ask  questions  was  categorized  as  good (78,4%); in making a decisions was not good (63,6%); the ability of the doctor to  give  and  explain  the  information  to  patients  was  good  (63,1%).  The duration of consultation was good (56,8%); while the empathy given to the patients was categorized as good (83,5%). As for the quality of the patient engagement in the four sub-parts of the basic specialist services, the quality of the patient engagement was significantly different from one another (p=0,000).


Empathy; Patient-doctor relationship; Patient engagement


Ariadi, H. (2005). Persepsi Pasien terhadap Mutu Pelayanan Dokter Ditinjau dari Karakteristik dan Mutu Pelayanan Dokter di Instalasi Rawat Jalan RSI Sunan Kudus. Semarang: Program Pascasarjana Universitas Diponegoro.

Bastiaens H, Royen PV, Pavlic DR et al. (2007). Older people’s preferences for involvement in their own care: a qualitative study in primary health care in 11 European countries’. Patient Education and Counseling, 68;1: 33-42

Blakeman T, Macdonald W, Bower, P et al. (2006). A qualitative study of GPs attitudes to self management of chronic disease. British Journal of General Practice, 56;527: 407-14

Campbell SM, Gately C, Gask L et al. (2007). Identifying the patient perspective of the quality of mental healthcare for common chronic problems: a qualitative study. Chronic Illness, 3;1: 46-65

Edwards A, Elwyn G, Smith C et al. (2001). Consumers’ views of quality in the consultation and their relevance to shared decision making approaches. Health Expectations, 4:151–61

Ford S, Schofeld T, Hope T.(2003). What are the ingredients for a successful evidence based patient choice consultation? A qualitative study. Social Science and Medicine. 56, 589–602.

Lester H, Tait L, England E et al.(2006). Patient involvement in primary care mental health: a focus group study. British Journal of General Practice, 56;527: 415–22

Parsons, S. (2010). The quality of patient engagement and involvement in primary care.England: The King’s Fund.

Talen MR et al.(2008). What physicians want from their patients: identifying what makes good patient communication. Families, Systems and Health, 26;1, 58–66

Wetzels R, Geest TA, Wensing M.(2004). GP views on involvement of older patients: a European qualitative study. Patient Education and Counseling, vol 53;2, 183–88

WHO. (2006). Quality of Care : A process for making strategic choices in health systems.

WHO. (2013). Exploring patient participation in reducing health-care-related safety risk.


  • There are currently no refbacks.

See Google Scholar Profile for Al-Hikmah by clicking here