Analisis Kebijakan Jam Operasional Perpustakaan dalam Memenuhi Kebutuhan Layanan Mahasiswa di Perpustakaan Universitas Padjadjaran

Abstract

University libraries play a crucial role in supporting students' academic activities, particularly through their operating hours policies. This study aims to analyze the operating hours policies of Padjadjaran University Library in meeting student needs. This study employed a qualitative approach with a case study method. Data were collected through in-depth interviews with librarians and students, direct observation, and documentation studies related to service policies. The results indicate that the operating hours policy is divided into regular services and evening services, focusing on the BNI Co Working Space. Despite the relatively limited number of users, the evening service serves as an important alternative study space. Service utilization is influenced by convenience, internet network stability, cost efficiency, and limited study space in student dormitories. During midterm and final exams, students proposed extending service hours, although 24-hour service was deemed unfeasible. As an alternative, implementing a shift-based work system was considered a more realistic way to extend services. These findings suggest that the operating hours policy needs to be understood as an adaptive, flexible, and student-oriented library service strategy.