Strategies of the Wukirsari Village Government to Enhance Public Awareness of Population Document Ownership
DOI:
https://doi.org/10.24252/al-risalah.vi.71913Keywords:
population administration, community awareness, public services, village government, service strategy.Abstract
Changes in population administration policies through Presidential Regulation Number 96 of 2018 have reduced the formal role of the village government in population administration services. This condition requires the village government to develop a strategy that can build public awareness about the importance of population document ownership. This study aims to analyze the strategy of the Wukirsari Village Government in building public awareness of the ownership of population documents and analyze the process and results of the implementation of the strategy. The research uses a qualitative approach with a case study design carried out in Wukirsari Village, Kapanewon Cangkringan, Sleman Regency. The research informants consist of village officials, officials of the Sleman Regency Population and Civil Registration Office, community cadres, and the purposively selected service user community. Data were collected through interviews, observations, and documentation, then analyzed using the Miles and Huberman interactive model. The results of the study show that the Wukirsari Village Government implements four main strategies, namely bringing services closer to the community, empowering community cadres, strengthening community-based public communication, and strengthening the governance of population administration services. The four strategies are carried out through proactive services and pick-up balls, mentoring by cadres, socialization through citizen forums and direct communication, as well as coordination with the Population and Civil Registration Office and the use of information technology. Field findings show that these strategies help expand access to services, increase community involvement in document management, and strengthen public understanding of the importance of ownership of population documents, especially for groups that need assistance. The findings of the study show that the change in formal authority does not eliminate the role of the village government, but encourages a shift in the function of becoming facilitators, communicators, and community empowerment in population administration services.
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