Library Users’ Intention to Continue Using USULib Mobile Post the COVID-19 Pandemic

  • Himma Dewiyana Universitas Sumatera Utara
  • Dean Muhammad Darmayana Universitas Sumatera Utara
Keywords: Library services, mobile library, library users


The use of mobile phones has increased in various areas during the COVID-19 pandemic, including the adoption of mobile libraries. This research aims to understand users' intentions to continue using USULib Mobile after the pandemic. Using a quantitative descriptive approach, the study focused on the entire population of USU Library users who utilize USULib Mobile, with a research sample of 250 respondents. Data collection involved questionnaires, observations, and documentation studies covering eight UTAUT2 indicators, twenty-six variables, and forty-six questions. Descriptive methods were used for data analysis, and data validity was assessed using a rating scale. The results showed a generally strong inclination among users to persist in using USULib Mobile after the COVID-19 pandemic. The most influential factor was habit, particularly linked to the experience variable, indicating that the use of USULib Mobile had become a deeply ingrained habit during the pandemic. On the contrary, the least influential factor was hedonic motivation, specifically the variable related to fun or pleasure, which requires further investigation.


Download data is not yet available.

Author Biography

Dean Muhammad Darmayana, Universitas Sumatera Utara

Departement of Computer Science


Abcouwer, K., & van Loon, E. (2020). Library inventory using a RFID wand: contribution of tag and book specific factors on the read rate. Library Hi Tech, 39(2), 368–379.

Ahmad, T. (2020). Undergraduate mobile phone use in the Caribbean. Journal of Research in Innovative Teaching & Learning, 13(2), 191–210.

Ajibade, P. (2022). Needs for mobile-responsive institutional open access digital repositories. In Library Hi Tech News (Vol. 39, Issue 8, pp. 12–14). Emerald Group Holdings Ltd.

Akinnuwesi, B. A., Uzoka, F. M. E., Fashoto, S. G., Mbunge, E., Odumabo, A., Amusa, O. O., Okpeku, M., & Owolabi, O. (2022). A modified UTAUT model for the acceptance and use of digital technology for tackling COVID-19. Sustainable Operations and Computers, 3, 118–135.

Alami, Y., & El Idrissi, I. (2022). Students’ adoption of e-learning: evidence from a Moroccan business school in the COVID-19 era. Arab Gulf Journal of Scientific Research, 40(1), 54–78.

Amin, N. F., Garancang, S., & Abunawas, K. (2023). Konsep Umum Populasi dan Sampel dalam Penelitian. Jurnal Pilar, 14(1), 15–31.

Andersson, C. (2022). Smartphones and online search: shifting frames in the everyday life of young people. Information and Learning Science, 123(7–8), 351–370.

Asemi, A., Ko, A., & Nowkarizi, M. (2020). Intelligent libraries: a review on expert systems, artificial intelligence, and robot. In Library Hi Tech (Vol. 39, Issue 2, pp. 412–434). Emerald Group Holdings Ltd.

Baticulon, R. E., Sy, J. J., Alberto, N. R. I., Baron, M. B. C., Mabulay, R. E. C., Rizada, L. G. T., Tiu, C. J. S., Clarion, C. A., & Reyes, J. C. B. (2021). Barriers to Online Learning in the Time of COVID-19: A National Survey of Medical Students in the Philippines. Medical Science Educator, 31(2), 615–626.

Belcher, B. M., Claus, R., Davel, R., & Jones, S. M. (2022). Evaluating and improving the contributions of university research to social innovation. Social Enterprise Journal, 18(1), 51–120.

Chan, V. H. Y., Chiu, D. K. W., & Ho, K. K. W. (2022). Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era. Journal of Retailing and Consumer Services, 67.

Conroy, R. (2014). Sample size A rough guide. 1–30.

Dewiyana, H., & Siregar, A. R. (2017). V-Reference: Innovation in Developing Services According To Changing Needs of Users at The Public Library of Medan City. In International Journal of Trend in Research and Development (Vol. 4, Issue 5).

Elammari, H. A. B., & Cavus, N. (2019). Investigating the factors affecting students’ smartphone purchasing behaviors in the context of mobile learning. International Journal of Emerging Technologies in Learning, 14(22), 111–121.

Farida, N., Aryana, K., Putra, D., & Asmarany, C. (2021). Positive Impact of COVID-19 Pandemic on Library Services. 134–143.

Farzin, M., Sadeghi, M., Yahyayi Kharkeshi, F., Ruholahpur, H., & Fattahi, M. (2021). Extending UTAUT2 in M-banking adoption and actual use behavior: Does WOM communication matter? Asian Journal of Economics and Banking, 5(2), 136–157.

Firmansyah, D., & Dede. (2022). Teknik Pengambilan Sampel Umum dalam Metodologi Penelitian: Literature Review. Jurnal Ilmiah Pendidikan Holistik (JIPH), 1(2), 85–114.

Golzar, J., Noor, S., & Tajik, O. (2022). Defining Simple Random Sampling in a Scientific Research. 1(November), 78–82.

González-Pérez, A., Matey-Sanz, M., Granell, C., & Casteleyn, S. (2022). Using mobile devices as scientific measurement instruments: Reliable android task scheduling. Pervasive and Mobile Computing, 81.

Haq, M. S., Samani, M., Karwanto, & Hariyati, N. (2022). Android-Based Digital Library Application Development. International Journal of Interactive Mobile Technologies, 16(11), 224–237.

Joseph, G. V., Thomas, A. M., Elizabeth, S., Vargheese, S., & Thomas, J. (2022). The Impact of Screen Time and Mobile Dependency on Cognition, Socialization and Behaviour among Early Childhood Students during the Covid Pandemic- Perception of the Parents. Digital Education Review, 41, 114–123.

Liu, J., Song, D., & Li, W. (2021). Research on factors influencing smart library users’ use intention in the era of artificial intelligence. Journal of Physics: Conference Series, 2025(1).

M., M. T., Rao, M., & K., S. B. (2021). Impact of COVID-19 on Academic Libraries: A Case Study. Library Philosophy and Practice, 2021(September), 1–13.

Madhusudhan, M., & Dar, S. A. (2017). Mobile information services and initiatives in university libraries: A new way of delivering information. DESIDOC Journal of Library and Information Technology, 37(2), 109–118.

Mashiyane, D. M. (2022). Libraries breaking barriers through TikTok: enhancing access and visibility. In Library Hi Tech News (Vol. 39, Issue 4, pp. 22–24). Emerald Group Holdings Ltd.

Ming, J., Chen, R., & Tu, R. (2021). Factors Influencing User Behavior Intention to Use Mobile Library Application: A Theoretical and Empirical Research based on Grounded Theory. Data and Information Management, 5(1), 131–146.

Momani, A. M. (2020). The Unified Theory of Acceptance and Use of Technology. International Journal of Sociotechnology and Knowledge Development, 12(3), 79–98.

Obiano, D. C., & Ph, D. (2021). The Impact of the COVID-19 Pandemic on Library Users. 5(1), 8–12.

Parasuraman, S., Sam, A., Yee, S. K., Chuon, B. C., & Ren, L. (2017). Smartphone usage and increased risk of mobile phone addiction: A concurrent study. International Journal of Pharmaceutical Investigation, 7(3), 125.

Perera, R. H. A. T., & Abeysekera, N. (2022). Factors affecting learners’ perception of e-learning during the COVID-19 pandemic. Asian Association of Open Universities Journal, 17(1), 84–100.

Rakha, A. (2022). Mobile Library Application in Indonesia’s Digital Libraries. Journal of Education Technology, 6(1), 149–155.

Rivera, J. N. D. (2021). Case study of the deployment of mobile library resources application (MoLiRA) in academic institution. DESIDOC Journal of Library and Information Technology, 41(6), 463–468.

Rogers. (2006). Detailed review of Roger’s Diffusion of innovations theory and educational technology. The Turkish Online Journal of Educational Technology, 5(2), 14–23.

Sangsawang, T. (2020). An instructional design for online learning in vocational education according to a self-regulated learning framework for problem solving during the COVID-19 crisis. Indonesian Journal of Science and Technology, 5(2), 283–198.

Sharma, R., & Madhusudhan, M. (2017). Use of mobile devices by library and information science students in central universities of Uttar Pradesh. DESIDOC Journal of Library and Information Technology, 37(4), 293–302.

Shi, C., Cheng, C. C.-C., & Guan, Y. (2022). LibDroid: Summarizing information flow of android native libraries via static analysis. Forensic Science International: Digital Investigation, 42, 301405.

Siregar, A. R., & Dewiyana, H. (2018). Mobile technology for expansion of service range medan public library. Journal of Physics: Conference Series, 978(1).

Stejskal, J., Hajek, P., & Prokop, V. (2021). The role of library user preferences in the willingness to read and pay for e-books: case of the Czech Republic. Electronic Library, 39(4), 639–660.

Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Venkatesh_Thong_Xu_MISQ_forthcoming (GENDER AGE EXPERIENCE). MIS Quarterly, 36(1), 157–178.

Zareef, M., & Ahmad, P. (2021). The Impact of COVID-19 on University Library Services: A Systematic Literature Review. Library Philosophy and Practice, 2021, 1–13.

How to Cite
Himma Dewiyana, & Darmayana, D. M. (2023). Library Users’ Intention to Continue Using USULib Mobile Post the COVID-19 Pandemic. Khizanah Al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, Dan Kearsipan, 11(2), 207-220.
Abstract viewed = 52 times