Evaluating User Experience of the Solok Membaca E-Book Application Using the User Experience Questionnaire (UEQ)
DOI:
https://doi.org/10.24252/kah.v14i2a5Keywords:
User Experience (UX), User Experience Questionnaire (UEQ), Digital library, E-book application, Digital transformationAbstract
Background: Digital transformation has reshaped public library services, shifting access and engagement toward digital reading platforms. However, the sustainability of such initiatives depends not only on functionality but also on the quality of user experience (UX).
Purpose: The study evaluates the UX of the Solok Membaca e-book application using the User Experience Questionnaire (UEQ).
Methods: A quantitative evaluative design was employed, measuring six dimensions: attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. Reliability testing was conducted to confirm internal consistency across all scales.
Findings: Pragmatic quality dimensions (perspicuity, efficiency, and dependability) achieved moderate performance, reflecting functional adequacy. However, hedonic dimensions (stimulation and novelty) scored comparatively lower. Benchmarking analysis positioned the application below international UX standards, particularly in experiential attributes.
Originality/Value: This study advances digital library evaluation by integrating multidimensional UX constructs into public sector contexts, highlighting the strategic importance of experiential quality, beyond basic usability, in achieving meaningful and sustainable digital inclusion.
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