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Vol. 12 No. 2 (2025): December

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Submitted
25 July 2025
Accepted
22 September 2025
Published
25 September 2025

Copyright (c) 2025 Mutiarini Mubyl (Author)

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Nurse Performance and Communication Skills: Psychological Mediation and Compensation Moderation within a Conditional Process Model

https://doi.org/10.24252/minds.v12i2.60121
Mutiarini Mubyl
Institut Teknologi dan Bisnis Nobel Indonesia, Indonesia

Corresponding Author(s) : Mutiarini Mubyl

[email protected]

Jurnal Minds: Manajemen Ide dan Inspirasi, Vol. 12 No. 2 (2025): December

Abstract

This study examines the indirect relationship between nurses’ communication skills and job performance, testing a conditional process with psychological mediators and compensation as moderator. Its academic contribution clarifies that psychological pathways, rather than extrinsic rewards, are the primary mechanism translating communicative competence into performance in healthcare organizations. A quantitative survey of 148 nurses at a mental hospital in South Sulawesi, Indonesia, operationalizes work satisfaction and subjective wellbeing as mediators. Results indicate communication skills significantly enhance satisfaction and wellbeing; satisfaction emerges as the stronger mediator of performance. By contrast, neither the direct effect of communication on performance nor the moderating role of compensation reaches statistical significance. Managers should prioritize communication training and interventions that cultivate satisfaction and wellbeing, which outperform compensation tweaks in lifting nurse performance.

Keywords

Communication skills Work satisfaction Subjective well-being Compensation Nurse Performance
Mubyl, M. (2025). Nurse Performance and Communication Skills: Psychological Mediation and Compensation Moderation within a Conditional Process Model. Jurnal Minds: Manajemen Ide Dan Inspirasi, 12(2), 499–510. https://doi.org/10.24252/minds.v12i2.60121
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