Exploration of Islamic Values in Islamic Banking (Study of Islamic Bank Customer Perspective in Makassar)

Irwan Misbach

Abstract


This study explores Islamic values in the operations of Islamic banks based on the perspective of customers in Makassar City. Based on factor analysis, 4 factors are found. Factor 1 contains "Islamic Products" which are “Amanah”. Factor 2 contains "Islamic Performance" which is Tabliqh. Factor 3 contains "reliability or Islamic Assurance" that is identical to Sidiq. Factor 4 contains "Islamic services" that are identical to Fathanah. This research is able to form Islamic Corporate Governance indicators that respond to research challenges about the initial concept of Islamic-corporate-governance implementation in Islamic banks through mandate in their products, tabliq in providing guarantees to customers, shiddiq which is reliability like syariah, and fathanah in serving customers in banking transaction.


Keywords


Customer Perspective, Islamic Bank, Islamic Value

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DOI: https://doi.org/10.24252/minds.v6i1.7979

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