Exploration of Islamic Values in Islamic Banking (Study of Islamic Bank Customer Perspective in Makassar)

Irwan Misbach

Abstract


This study explores Islamic values in the operations of Islamic banks based on the perspective of customers in Makassar City. Based on factor analysis, 4 factors are found. Factor 1 contains "Islamic Products" which are “Amanah”. Factor 2 contains "Islamic Performance" which is Tabliqh. Factor 3 contains "reliability or Islamic Assurance" that is identical to Sidiq. Factor 4 contains "Islamic services" that are identical to Fathanah. This research is able to form Islamic Corporate Governance indicators that respond to research challenges about the initial concept of Islamic-corporate-governance implementation in Islamic banks through mandate in their products, tabliq in providing guarantees to customers, shiddiq which is reliability like syariah, and fathanah in serving customers in banking transaction.


Keywords


Customer Perspective, Islamic Bank, Islamic Value

Full Text:

PDF

References


Bank Indonesia (2008). Undang-Undang Republik Indonesia Nomor 21 Tahun 2008 Tentang Perbankan Syariah

Cooper, Donald R. and Pemela S. Schindler. (2003). Business Research Methods, International Edition. New York: McGraw-Hill Companies, Inc.

Daradjat, Zakiah (1984). Kesehatan Mental Peranannya Dalam Pendidikan dan Pengajarannya. Jakarta: Gunung Agung

Dusuki, Asyraf Wajdi (2008) "Understanding the objectives of Islamic banking: a survey of stakeholders' perspectives", International Journal of Islamic and Middle Eastern Finance and Management, 1 (2),132-148, https://doi.org/10.1108/17538390810880982

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2012). Multivariate Data Analysis (Seventh Edition ed.). New Jersey: John Wiley & Sons.

Jundiani (2009). Pengaturan Hukum Perbankan Syari’ah di Indonesia. Malang: UIN Malang Press.

Jundiani (2009). Pengaturan Hukum Perbankan Syariah di Indonesia. UIN Maliki Press, Malang

Latif, Abdul (2014). Nilai-Nilai Dasar dalam Membangun Ekonomi Islam. Diktum: Jurnal Syariah dan Hukum.12 (2).

Lee, K. H., & Ullah, S. (2011). Customers’ Attitude Toward Islamic Banking In Pakistan. International Journal of Islamic and Middle Eastern Finance and Management, 4(2), 131-145. http://dx.doi.org/10.1108/17538391111144524

Lubis, Muhammad Arif Fadhillah (2015). Prinsip Dasar Muamalah Keuangan Syariah (Maliyah). Wahana Islamika: Jurnal Studi Keislaman. 1 (1).

M. Arifin (1993).Ilmu Pendidikan Islam. Jakarta : Bumi Aksara.

Mas’ud, Fuad (2004).Survai Diagnosis Organisasional. Semarang: Badan Penerbit Universitas Diponegoro.

Misbach, Irwan. 2013. Bank Syariah: Kualitas Layanan, Kepuasan dan Kepercayaan. Makassar: Alauddin University Press.

Osman, I., Ali, H., Zainuddin, A., & Rashid, W. E. W. (2009). Customer satisfaction in Malaysian Islamic Banking. International Journal of Economic and Finance, 1(1), 197-202.

Otorisasi Jasa Keuangan (2017). Laporan Perkembangan Keuangan Syariah 2015. Jakarta: OJK

Otoritas Jasa Keuangan (2017). Snapshot of Indonesia Islamic Banking Development 2017 https://www.ojk.go.id/en/berita-dan-kegiatan/publikasi/Documents/ Pages/Snapshot-of-Indonesia-Islamic-Banking-Development-2017/ Indonesia%20Islamic%20Banking%20Snapshot%202017%20(V3).pdf

Rifqi, Muhammad (2008). Akuntansi Keuangan Syariah. Yogyakarta: P3EI Press.

Shafie, S., Azmi, W. N. W., & Haron, S. (2004). Adopting And Measuring Customer Service Quality In Islamic Banks: A Case Study Of Bank Islam Malaysia Berhad. Journal of Muamalat and Islamic Finance Research, 1(1), 1-12

Supranto, J, (2004).Analisis Multivariat: Arti dan Interpretasi. Jakarta, PT. Rineka Cipta.

Widarjono, Agus (2010). Analisis Statistika Multivariat Terapan. Edisi Pertama. Yogyakarta: UPP STIM YKPN.




DOI: https://doi.org/10.24252/minds.v6i1.7979

Refbacks

  • There are currently no refbacks.


Jurnal Minds: Manajemen Ide dan Inspirasi indexed by

   

In Collaboration with:

 

Jurnal Minds: Manajemen Ide dan Inspirasi

Office Address:

Jl. H. M. Yasin Limpo No. 36 Samata, Gowa, Sulawesi Selatan. Jurusan Manajemen, Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Alauddin Makassar

Email: minds@uin-alauddin.ac.id

ISSN Print: 2442-4951 ISSN Online: 2597-6990

View My Stats