Customer Engagement Beyond Workplace
Jurnal Minds: Manajemen Ide dan Inspirasi presents the collection of the best papers submitted for publication in the 2023 December Issue. The articles are curated to fit the logic of the service-profit chain following the indispensable link between the customer and the workforce. All papers are contributed from Indonesian Authors. 

Published: 5 December 2023

Volume 10, No. 2 2023: December

Revisit Intention Framework: Is It Real that Cultural Contact and Destination Attractiveness Can Have Direct Impact?

14 November 2023
205-218
Meidarina Yunfin, Echo Perdana Kusumah, Mahrinasari MS, Reniati Reniati (Author)

Customer Incivility and Employee Silence: A Short-Longitudinal Model Relationship and Its Effect on Turnover Intention

28 November 2023
219-238
Edi Sugiono, Achmadi Achmadi, Hendryadi Hendryadi, Deni Gustiawan, Rimi Gusliana Mais (Author)

Perspectives on Managing State Assets in the Public Service Agency Policies: A Multisite Study at Indonesian Islamic State Universities

4 December 2023
239-260
Slamet Slamet, Ahmad Diny Hidayatullah, Imam Bani Mustolik (Author)

Career Plateau Forms Turnover Intention: The Important Role of Affective Commitment and Career Satisfaction

4 December 2023
261-278
Noerchoidah Noerchoidah, Dyah Widowati, Siti Mahmudah, Soffia Pudji Estiasih (Author)

Customer Relationship Marketing, Customer Bonding, and Customer Satisfaction on Customer Loyalty in Telecommunication Companies

5 December 2023
279-296
Haris Maupa, Cokki Cokki, Syarifuddin Sulaiman (Author)

Prediction of Green Purchase Intention for Electric Vehicles: A Theory of Planned Behavior Approach

31 December 2023
297-320
Nihayatu Aslamatis Solekah, Kartika Ratnasari, Ari Prasetyo Hirmawan (Author)

The Minangkabau Entrepreneurs: The Trait Strategies for Marketing, Financial, and Operational Performance

31 December 2023
321-340
Miko Andi Wardana, Rini Tresnasari, Gde Bayu Surya Parwita, Nurlia Nurlia, Tonny Yuwanda (Author)

Financial Bootstrapping and Financial Literacy: The Moderating Role of Government Support on SME Performance

31 December 2023
341-356
Rika Dwi Ayu Parmitasari, Eka Indriyani, Rusnawati Rusnawati, Miftha Farild, Widya Efendi, Arabiatul Adawiah (Author)

The Role of Social Media Influencers in Increasing Tourists’ Visit Intention in Indonesian Marine National Park

31 December 2023
357-380
Luki Adiati Pratomo, Fatik Rahayu, Raymond Siregar, Dwi Hartini Rahayu, Kahti Ramadhia Risde, Prameshwari Dinda Lisanti (Author)

Models of Ethical Marketing Force in Indonesian Islamic Bank

31 December 2023
381-392
Muhammad Kamal Zubair, Moh Nasuka (Author)

Intervening for Good: Governmental Intervention for Enhancing Service Worker Capability in Hospitality Business

31 December 2023
393-406
Amir Mahmud (Author)