Issue

Vol. 13 No. 1 (2026): June

Date Log

Submitted
13 October 2025
Accepted
28 May 2026
Published
28 May 2026

Copyright (c) 2026 Andi Jamaluddin, Agus Purwanto, Suriyanti Mangkona (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Building Operational Infrastructure Readiness in the Hotel Sector: A Dynamic Capabilities Approach

https://doi.org/10.24252/minds.v13i1.61988
Andi Jamaluddin
STIE Tri Dharma Nusantara Makassar, Indonesia
Agus Purwanto
Institut Ilmu Hukum dan Ekonomi Lamaddukelleng Sengkang, Indonesia
Suriyanti Mangkona
Universitas Muslim Indonesia, Indonesia

Corresponding Author(s) : Andi Jamaluddin

[email protected]

Jurnal Minds: Manajemen Ide dan Inspirasi, Vol. 13 No. 1 (2026): June

Abstract

This study investigates dynamic capability as the mediating mechanism through which technology support for customer service and the supporting environment produce operational infrastructure readiness in hotel service organizations. It extends the dynamic capabilities–resource-based view integration into a domain with limited-empirical address. Employing partial least squares structural equation modeling, the study collects data from 328 hotel managers. Technology support for customer service constitutes the dominant antecedent of dynamic capability, exerting substantially greater influence than the supporting environment. Dynamic capability is the dominant structural determinant of operational infrastructure readiness. Both antecedent effects reach operational readiness exclusively through the dynamic capability pathway, confirming full mediation. Hotel organizations cannot produce infrastructure readiness through technology investment or environmental alignment alone; deliberate capability development is the non-eliminable mechanism through which digital assets are converted into operational readiness.

 

Keywords

Dynamic Capability Operational Infrastructure Readiness Technology Support Hotel Service Operations Digital Transformation
Jamaluddin, A., Purwanto, A., & Mangkona, S. (2026). Building Operational Infrastructure Readiness in the Hotel Sector: A Dynamic Capabilities Approach. Jurnal Minds: Manajemen Ide Dan Inspirasi, 13(1), 261–276. https://doi.org/10.24252/minds.v13i1.61988
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Author Biographies

Andi Jamaluddin, STIE Tri Dharma Nusantara Makassar

Management Department

Suriyanti Mangkona, Universitas Muslim Indonesia

Management Department

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