Date Log
Submitted
30 May 2020
Accepted
9 June 2020
Published
15 June 2020
Cross Level Analysis: The Role of Knowledge Management Mediates the Effect of Organizational Culture on Job Performance
Corresponding Author(s) : Fahmi Jahidah Islamy
Jurnal Minds: Manajemen Ide dan Inspirasi,
Vol. 7 No. 1 (2020): June
Abstract
This study aims to examine the influence of organizational culture on performance through knowledge management. The sample in this study amounted to 259 lecturers at private universities in the city of Bandung. Two-level hierarchical linear modeling (HLM) is used to analyze hierarchical structure data in this study, namely at the lecturer level as an individual and at the study program as a group level. The results showed that organizational culture had a significant positive effect on knowledge management, knowledge management had a significant positive impact on performance, and organizational culture had a positive and significant impact on performance directly or indirectly.
Keywords
Organizational Culture
Knowledge Management
Job Performance
Multilevel Analysis
Linear model hierarchy (HLM)
Islamy, F. J., Yuniarsih, T., Ahman, E., & Kusnendi, K. (2020). Cross Level Analysis: The Role of Knowledge Management Mediates the Effect of Organizational Culture on Job Performance. Jurnal Minds: Manajemen Ide Dan Inspirasi, 7(1), 53–64. https://doi.org/10.24252/minds.v7i1.13991
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References
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Abdi, K., Mardani, A., Senin, A. A., Tupenaite, L., Naimaviciene, J., Kanapeckiene, L., & Kutut, V. (2018). The Effect Of Knowledge Management , Organizational Culture And Organizational. 19(1), 1–19.
Abdulraheem, G., Alsheikh, A., Ali, E., Alnawafleh, T., Sobihah, M., Abd, B., … Tambi, B. A. (2017). The Impact of Human Resource Management Practices , Organizational Culture , Motivation and Knowledge Management on Job Performance with Leadership Style as Moderating Variable in the Jordanian Commercial Banks Sector. 477–488.
Abualoush, S. H., Obeidat, A. M., Tarhini, A., Masa’deh, R., & Al-Badi, A. (2017). The role of Employees’ Empowerment as an intermediary variable between Knowledge Management and Information Systems on Employees’ Performance.
Alavi, M., Kayworth, T. R., & Leidner, D. E. (2006). An Empirical Examination of the Influence of Organizational Culture on Knowledge Management Practices. 22(3), 191–224.
Allameh, M., Zamani, M., Mohammad, S., & Davoodi, R. (2011). Procedia Computer The Relationship between Organizational Culture and Knowledge Management ( A Case Study : Isfahan University ). Procedia Computer Science, 3, 1224–1236. https://doi.org/10.1016/j.procs.2010.12.197
Balthazard, P. A., Cooke, R. A., & Potter, R. E. (2006). Dysfunctional culture , dysfunctional organization Capturing the behavioral norms that form organizational culture and drive performance. https://doi.org/10.1108/02683940610713253
Chang, C. L., & Lin, T.-C. (2015). The role of organizational culture in the knowledge management process. Journal of Knowledge Management, 19(3), 433–455. https://doi.org/10.1108/JKM-08-2014-0353
Chiang, C., & Hsieh, T. (2012). International Journal of Hospitality Management The impacts of perceived organizational support and psychological empowerment on job performance : The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
Chuang, S. (2004). A resource-based perspective on knowledge management capability and competitive advantage : an empirical investigation. 27, 459–465. https://doi.org/10.1016/j.eswa.2004.05.008
Cooke, R. A., Rousseau, D. M., & Cooke, R. A. (1988). Group & Organization Management. https://doi.org/10.1177/105960118801300302
Dyne, V. (2013). Job Performance. 82–103.
Francisco, J. (2014). Journal of Work and Organizational Psychology.
Hair, J. F., Black, W. C. ., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis Seventh Edition (Seventh Ed). Pearson New International Edition.
Islamy, F. J. (2013). The Influence of Organizational Culture on the Implementation of Knowledge Sharing Lecturers at Bandung Indonesia University of Education. 1–13. Retrieved from https://www.emeraldinsight.com/doi/abs/10.1108/JKM-11-2015-0427
Islamy, F. J., & Nurjaman, R. (2018). Budaya Organisasi Dalam Mendukung Implementasi Knowledge Sharing Dosen Pada Perguruan Tinggi Negeri. 7(1), 29–37.
Kebede, G. (2010). International Journal of Information Management Knowledge management : An information science perspective. International Journal of Information Management, 30(5), 416–424. https://doi.org/10.1016/j.ijinfomgt.2010.02.004
Khalique, M., Isa, A. H., & Shaari, J. A. N. S. (2011). Challenges for Pakistani SMEs in a Knowledge-Based Economy. 5(2), 74–80.
Luthans, F. (2011). Organizational behavior (12 th Edit). Paul Ducham.
Mangkunegara. (2017). Manajemen Sumber Daya Manusia. Bandung: Rosda
Martono, La, H., & Mahrani, S. W. (2019). Peran Knowledge Manegement Sebagai Mediasi Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai (The Effect of Knowledge Management on Performance of Employees That is Educated By Job Satisfaction). JUMBO (Jurnal Manajemen, Bisnis Dan Organisasi), 3(2), 64–78.
Masa’deh, R., Shannak, R., Maqableh, M., & Tarhini, A. (2017). The impact of knowledge management on job performance in higher education: The case of the University of Jordan. Journal of Enterprise Information Management, 30(2), 244–262. https://doi.org/10.1108/JEIM-09-2015-0087
Mathis, R. L., & Jackson, J. H. (2008). Human Resource Management. United States of America: Thomson South-Westren.
Ndlela, L. T., & Toit, A. S. A. (2006). Establishing a knowledge management programme for competitive advantage in an enterprise. 21(2001), 151–165.
Park, H., Ribiere, V., & Schulte Jr, W. (2004). Critical attributes of organizational culture that promote knowledge management technology implementation success. 8(3), 106–117. https://doi.org/10.1108/13673270410541079
Purnama, C. (2013). Influence Analysis of Organizational Culture Organizational Commitment Job and Satisfaction Organizational Citizenship Behavior ( OCB ) Toward Improved Organizational Performance. 3(5), 86–100.
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior (Fifteenth). Pearson.
Rowley, J. (1998). What is knowledge management ? 416–419.
Rubenstein-montano, B., Liebowitz, J., Buchwalter, J., & Mccaw, D. (2001). A systems thinking framework for knowledge management.
Shahzad, F., Superior, T., & Lahore, C. (2013). Impact of Organizational Culture on Employees Job Performance : An Empirical Study of Software Houses in Pakistan. 5(2).
Sigala, M., & Chalkiti, K. (2015). International Journal of Hospitality Management Knowledge management , social media and employee creativity. International Journal of Hospitality Management, 45, 44–58. https://doi.org/10.1016/j.ijhm.2014.11.003
Troena, E. A., & Setiawan, M. (2012). The Influence of Organizational Culture , Organizational Commitment to Job Satisfaction and Employee Performance ( Study at Municipal Waterworks of Jayapura , Papua Indonesia ) Jack Henry Syauta. 1(1), 69–76.
Viswesvaran, C., & Ones, D. S. (2000). Perspectives on Models of Job Performance. 8(4), 216–226.
Xenikou, A., & Simosi, M. (2006). Organizational culture and transformational leadership as predictors of business unit performance. Journal of Managerial Psychology, Emerald Group, Vol. 21 No, 566–579.
Zehir, C., Akyuz, B., & Eren, M. Ş. (2013). The Indirect Effects of Servant Leadership Behavior on Organizational Citizenship Behavior and Job Performance : Organizational Justice as a Mediator. Emerald Insight, 2(3), 1–13.
References
Abdi, K., Mardani, A., Senin, A. A., Tupenaite, L., Naimaviciene, J., Kanapeckiene, L., & Kutut, V. (2018). The Effect Of Knowledge Management , Organizational Culture And Organizational. 19(1), 1–19.
Abdulraheem, G., Alsheikh, A., Ali, E., Alnawafleh, T., Sobihah, M., Abd, B., … Tambi, B. A. (2017). The Impact of Human Resource Management Practices , Organizational Culture , Motivation and Knowledge Management on Job Performance with Leadership Style as Moderating Variable in the Jordanian Commercial Banks Sector. 477–488.
Abualoush, S. H., Obeidat, A. M., Tarhini, A., Masa’deh, R., & Al-Badi, A. (2017). The role of Employees’ Empowerment as an intermediary variable between Knowledge Management and Information Systems on Employees’ Performance.
Alavi, M., Kayworth, T. R., & Leidner, D. E. (2006). An Empirical Examination of the Influence of Organizational Culture on Knowledge Management Practices. 22(3), 191–224.
Allameh, M., Zamani, M., Mohammad, S., & Davoodi, R. (2011). Procedia Computer The Relationship between Organizational Culture and Knowledge Management ( A Case Study : Isfahan University ). Procedia Computer Science, 3, 1224–1236. https://doi.org/10.1016/j.procs.2010.12.197
Balthazard, P. A., Cooke, R. A., & Potter, R. E. (2006). Dysfunctional culture , dysfunctional organization Capturing the behavioral norms that form organizational culture and drive performance. https://doi.org/10.1108/02683940610713253
Chang, C. L., & Lin, T.-C. (2015). The role of organizational culture in the knowledge management process. Journal of Knowledge Management, 19(3), 433–455. https://doi.org/10.1108/JKM-08-2014-0353
Chiang, C., & Hsieh, T. (2012). International Journal of Hospitality Management The impacts of perceived organizational support and psychological empowerment on job performance : The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
Chuang, S. (2004). A resource-based perspective on knowledge management capability and competitive advantage : an empirical investigation. 27, 459–465. https://doi.org/10.1016/j.eswa.2004.05.008
Cooke, R. A., Rousseau, D. M., & Cooke, R. A. (1988). Group & Organization Management. https://doi.org/10.1177/105960118801300302
Dyne, V. (2013). Job Performance. 82–103.
Francisco, J. (2014). Journal of Work and Organizational Psychology.
Hair, J. F., Black, W. C. ., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis Seventh Edition (Seventh Ed). Pearson New International Edition.
Islamy, F. J. (2013). The Influence of Organizational Culture on the Implementation of Knowledge Sharing Lecturers at Bandung Indonesia University of Education. 1–13. Retrieved from https://www.emeraldinsight.com/doi/abs/10.1108/JKM-11-2015-0427
Islamy, F. J., & Nurjaman, R. (2018). Budaya Organisasi Dalam Mendukung Implementasi Knowledge Sharing Dosen Pada Perguruan Tinggi Negeri. 7(1), 29–37.
Kebede, G. (2010). International Journal of Information Management Knowledge management : An information science perspective. International Journal of Information Management, 30(5), 416–424. https://doi.org/10.1016/j.ijinfomgt.2010.02.004
Khalique, M., Isa, A. H., & Shaari, J. A. N. S. (2011). Challenges for Pakistani SMEs in a Knowledge-Based Economy. 5(2), 74–80.
Luthans, F. (2011). Organizational behavior (12 th Edit). Paul Ducham.
Mangkunegara. (2017). Manajemen Sumber Daya Manusia. Bandung: Rosda
Martono, La, H., & Mahrani, S. W. (2019). Peran Knowledge Manegement Sebagai Mediasi Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai (The Effect of Knowledge Management on Performance of Employees That is Educated By Job Satisfaction). JUMBO (Jurnal Manajemen, Bisnis Dan Organisasi), 3(2), 64–78.
Masa’deh, R., Shannak, R., Maqableh, M., & Tarhini, A. (2017). The impact of knowledge management on job performance in higher education: The case of the University of Jordan. Journal of Enterprise Information Management, 30(2), 244–262. https://doi.org/10.1108/JEIM-09-2015-0087
Mathis, R. L., & Jackson, J. H. (2008). Human Resource Management. United States of America: Thomson South-Westren.
Ndlela, L. T., & Toit, A. S. A. (2006). Establishing a knowledge management programme for competitive advantage in an enterprise. 21(2001), 151–165.
Park, H., Ribiere, V., & Schulte Jr, W. (2004). Critical attributes of organizational culture that promote knowledge management technology implementation success. 8(3), 106–117. https://doi.org/10.1108/13673270410541079
Purnama, C. (2013). Influence Analysis of Organizational Culture Organizational Commitment Job and Satisfaction Organizational Citizenship Behavior ( OCB ) Toward Improved Organizational Performance. 3(5), 86–100.
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior (Fifteenth). Pearson.
Rowley, J. (1998). What is knowledge management ? 416–419.
Rubenstein-montano, B., Liebowitz, J., Buchwalter, J., & Mccaw, D. (2001). A systems thinking framework for knowledge management.
Shahzad, F., Superior, T., & Lahore, C. (2013). Impact of Organizational Culture on Employees Job Performance : An Empirical Study of Software Houses in Pakistan. 5(2).
Sigala, M., & Chalkiti, K. (2015). International Journal of Hospitality Management Knowledge management , social media and employee creativity. International Journal of Hospitality Management, 45, 44–58. https://doi.org/10.1016/j.ijhm.2014.11.003
Troena, E. A., & Setiawan, M. (2012). The Influence of Organizational Culture , Organizational Commitment to Job Satisfaction and Employee Performance ( Study at Municipal Waterworks of Jayapura , Papua Indonesia ) Jack Henry Syauta. 1(1), 69–76.
Viswesvaran, C., & Ones, D. S. (2000). Perspectives on Models of Job Performance. 8(4), 216–226.
Xenikou, A., & Simosi, M. (2006). Organizational culture and transformational leadership as predictors of business unit performance. Journal of Managerial Psychology, Emerald Group, Vol. 21 No, 566–579.
Zehir, C., Akyuz, B., & Eren, M. Ş. (2013). The Indirect Effects of Servant Leadership Behavior on Organizational Citizenship Behavior and Job Performance : Organizational Justice as a Mediator. Emerald Insight, 2(3), 1–13.
Abdulraheem, G., Alsheikh, A., Ali, E., Alnawafleh, T., Sobihah, M., Abd, B., … Tambi, B. A. (2017). The Impact of Human Resource Management Practices , Organizational Culture , Motivation and Knowledge Management on Job Performance with Leadership Style as Moderating Variable in the Jordanian Commercial Banks Sector. 477–488.
Abualoush, S. H., Obeidat, A. M., Tarhini, A., Masa’deh, R., & Al-Badi, A. (2017). The role of Employees’ Empowerment as an intermediary variable between Knowledge Management and Information Systems on Employees’ Performance.
Alavi, M., Kayworth, T. R., & Leidner, D. E. (2006). An Empirical Examination of the Influence of Organizational Culture on Knowledge Management Practices. 22(3), 191–224.
Allameh, M., Zamani, M., Mohammad, S., & Davoodi, R. (2011). Procedia Computer The Relationship between Organizational Culture and Knowledge Management ( A Case Study : Isfahan University ). Procedia Computer Science, 3, 1224–1236. https://doi.org/10.1016/j.procs.2010.12.197
Balthazard, P. A., Cooke, R. A., & Potter, R. E. (2006). Dysfunctional culture , dysfunctional organization Capturing the behavioral norms that form organizational culture and drive performance. https://doi.org/10.1108/02683940610713253
Chang, C. L., & Lin, T.-C. (2015). The role of organizational culture in the knowledge management process. Journal of Knowledge Management, 19(3), 433–455. https://doi.org/10.1108/JKM-08-2014-0353
Chiang, C., & Hsieh, T. (2012). International Journal of Hospitality Management The impacts of perceived organizational support and psychological empowerment on job performance : The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
Chuang, S. (2004). A resource-based perspective on knowledge management capability and competitive advantage : an empirical investigation. 27, 459–465. https://doi.org/10.1016/j.eswa.2004.05.008
Cooke, R. A., Rousseau, D. M., & Cooke, R. A. (1988). Group & Organization Management. https://doi.org/10.1177/105960118801300302
Dyne, V. (2013). Job Performance. 82–103.
Francisco, J. (2014). Journal of Work and Organizational Psychology.
Hair, J. F., Black, W. C. ., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis Seventh Edition (Seventh Ed). Pearson New International Edition.
Islamy, F. J. (2013). The Influence of Organizational Culture on the Implementation of Knowledge Sharing Lecturers at Bandung Indonesia University of Education. 1–13. Retrieved from https://www.emeraldinsight.com/doi/abs/10.1108/JKM-11-2015-0427
Islamy, F. J., & Nurjaman, R. (2018). Budaya Organisasi Dalam Mendukung Implementasi Knowledge Sharing Dosen Pada Perguruan Tinggi Negeri. 7(1), 29–37.
Kebede, G. (2010). International Journal of Information Management Knowledge management : An information science perspective. International Journal of Information Management, 30(5), 416–424. https://doi.org/10.1016/j.ijinfomgt.2010.02.004
Khalique, M., Isa, A. H., & Shaari, J. A. N. S. (2011). Challenges for Pakistani SMEs in a Knowledge-Based Economy. 5(2), 74–80.
Luthans, F. (2011). Organizational behavior (12 th Edit). Paul Ducham.
Mangkunegara. (2017). Manajemen Sumber Daya Manusia. Bandung: Rosda
Martono, La, H., & Mahrani, S. W. (2019). Peran Knowledge Manegement Sebagai Mediasi Pengaruh Budaya Organisasi Terhadap Kinerja Pegawai (The Effect of Knowledge Management on Performance of Employees That is Educated By Job Satisfaction). JUMBO (Jurnal Manajemen, Bisnis Dan Organisasi), 3(2), 64–78.
Masa’deh, R., Shannak, R., Maqableh, M., & Tarhini, A. (2017). The impact of knowledge management on job performance in higher education: The case of the University of Jordan. Journal of Enterprise Information Management, 30(2), 244–262. https://doi.org/10.1108/JEIM-09-2015-0087
Mathis, R. L., & Jackson, J. H. (2008). Human Resource Management. United States of America: Thomson South-Westren.
Ndlela, L. T., & Toit, A. S. A. (2006). Establishing a knowledge management programme for competitive advantage in an enterprise. 21(2001), 151–165.
Park, H., Ribiere, V., & Schulte Jr, W. (2004). Critical attributes of organizational culture that promote knowledge management technology implementation success. 8(3), 106–117. https://doi.org/10.1108/13673270410541079
Purnama, C. (2013). Influence Analysis of Organizational Culture Organizational Commitment Job and Satisfaction Organizational Citizenship Behavior ( OCB ) Toward Improved Organizational Performance. 3(5), 86–100.
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior (Fifteenth). Pearson.
Rowley, J. (1998). What is knowledge management ? 416–419.
Rubenstein-montano, B., Liebowitz, J., Buchwalter, J., & Mccaw, D. (2001). A systems thinking framework for knowledge management.
Shahzad, F., Superior, T., & Lahore, C. (2013). Impact of Organizational Culture on Employees Job Performance : An Empirical Study of Software Houses in Pakistan. 5(2).
Sigala, M., & Chalkiti, K. (2015). International Journal of Hospitality Management Knowledge management , social media and employee creativity. International Journal of Hospitality Management, 45, 44–58. https://doi.org/10.1016/j.ijhm.2014.11.003
Troena, E. A., & Setiawan, M. (2012). The Influence of Organizational Culture , Organizational Commitment to Job Satisfaction and Employee Performance ( Study at Municipal Waterworks of Jayapura , Papua Indonesia ) Jack Henry Syauta. 1(1), 69–76.
Viswesvaran, C., & Ones, D. S. (2000). Perspectives on Models of Job Performance. 8(4), 216–226.
Xenikou, A., & Simosi, M. (2006). Organizational culture and transformational leadership as predictors of business unit performance. Journal of Managerial Psychology, Emerald Group, Vol. 21 No, 566–579.
Zehir, C., Akyuz, B., & Eren, M. Ş. (2013). The Indirect Effects of Servant Leadership Behavior on Organizational Citizenship Behavior and Job Performance : Organizational Justice as a Mediator. Emerald Insight, 2(3), 1–13.