Date Log
Submitted
6 May 2021
Accepted
30 June 2021
Published
30 June 2021
Organizational Citizenship Behavior in the Construction of Islamic Boarding School: A Structural Model
Corresponding Author(s) : Lili Karmela Fitriani
Jurnal Minds: Manajemen Ide dan Inspirasi,
Vol. 8 No. 1 (2021): June
Abstract
Problems of organizational citizenship behavior among academics, especially teachers in Islamic Boarding Schools, are underrepresented in previous studies. This research was conducted at Islamic Boarding Schools in Kuningan in the context of organizational quality. This study aims to determine the influence of Employee Engagement and Job satisfaction on Organization Citizenship Behavior through Job Organization commitment as an intervening variable. This study includes a type of comparative causal research with a quantitative approach using questionnaires to 130 respondents. The result shows that Employee Engagement and Job satisfaction have a significant effect on Organization Commitment. Employee Engagement, Job Satisfaction, and Organization Commitment have a significant effect on Organizational Citizenship Behavior.
Keywords
Employee Engagement
Job Satisfaction
Organization Commitment
Organizational Citizenship Behavior
Fitriani, L. K., & Wulandari, L. (2021). Organizational Citizenship Behavior in the Construction of Islamic Boarding School: A Structural Model. Jurnal Minds: Manajemen Ide Dan Inspirasi, 8(1), 141–154. https://doi.org/10.24252/minds.v8i1.21034
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References
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Aldag, R., & Reschke, W. (1997). Employee Value Added : Measuring Discretionary Effort and Its Value to the Organization. Center for Organization Effectiveness, Inc., 1–8.
Amanda, A. R. (2014). Pengaruh Employee Communication Terhadap Organizational Citizenship Behavior yang dimediasi oleh Employee Engagement Pada Karyawan di beberapa Fakultas Universitas Trisakti Jakarta. Jurnal Manajemen Dan Pemasaran Jasa, 7(1), 111–128.
Arikunto, S. (2006). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Bishop, James W, Aldag, R., & Reschke, W. (1997). Employee Value Added : Measuring Discretionary Effort and Its Value to the Organization. Center for Organization Effectiveness, Inc., 1–8.
Amanda, A. R. (2014). Pengaruh Employee Communication Terhadap Organizational Citizenship Behavior yang dimediasi oleh Employee Engagement Pada Karyawan di beberapa Fakultas Universitas Trisakti Jakarta. Jurnal Manajemen Dan Pemasaran Jasa, 7(1), 111–128.
Arikunto, S. (2006). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Bishop, James W, Prabagaran, Nalin, Daily, Bonnie F. Employee Support and Their Perceptions of Quality and Environmental Performance: The Role of Citizenship Behavior.,
Journal of Managerial Issues. Winter2020, Vol. 32 Issue 4, p421-439. 19p.
Buhali, G. A., & Margaretha, M. (2013). Pengaruh Work-Family Conflict Terhadap Komitmen Organisasi: Kepuasan Kerja sebagai Variabel Mediasi. Jurnal Manajemen, 13(1), 15–34.
Cahya Utama, D. P. P., & Wibawa, I. M. A. (2016). Pengaruh Kepuasan Kerja Terhadap Komitmen Organisasi dan Organizational Citizenship Behavior Pada Karyawan Bali Rani Hotel. E-Jurnal Manajemen Unud, 5(4), 2511–2543.
Cetin, Sahin, Gürbüz, Sait, Sert, Mahmut. (2015). A Meta-analysis of the Relationship between Organizational Commitment and Organizational Citizenship Behavior: Test of Potential Moderator Variables. Employee Responsibilities & Rights Journal. Dec2015, Vol. 27 Issue 4, p281-303. 23p. 6 Charts.
Chhetri, S. B. (2017). Predictors and Outcomes of Employee Engagement : Empirical Study of Nepali Employees. Journal of Business and Management Research, 2(1), 14–32.
Darmawati, A., & Indartono, S. (2015). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior Dengan komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 12(2), 49–64.
Darto, M. (2014). Peran Organizational Citisenship Behavior (OCB) Dalam Peningkatan Kinerja Individu di Sektor Publik: Sebuah Analisis Teoritis dan Empiris. Jurnal Borneo Administrator, 10(1), 110–134.
Fanani, I., Djati, S. P., & Silvanita, K. (2018). management journal. Fundamental Management Journal, 1(1), 40–53.
Fauziridwan, M., Rabiatul adawiyah, W., & Ahmad, A. A. (2018). Pengaruh Employee engagement dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior serta Dampaknya Terhadap Turnover Intention. Jurnal Ekonomi, Bisnis, Dan Akuntansi (JEBA), 20(1), 1–23.
Ferdinand, A. (2014). Metode Penelitian Manajemen (Edisi 5). Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, I. (2017). Model Persamaan Struktural (Edisi 7). Semarang: Badan Penerbit Universitas Diponegoro.
Handoko, H. (2012). Manajemen Personalia & Sumberdaya. Yogyakarta: BPFE.
Haryanto, R., Fathoni, A., & Minarsih, M. M. (2018). Pengaruh Karakteristik Pekerjaan, Employee Engagement dan Motivasi Terhadap Komitmen Organisasi dengan Kepuasan Kerja sebagai Intervening Pada PT. Eka Farma di Semarang. Journal Of Management, 1–18.
Kiker, D. Scott, Scully Callahan, Judith, Kiker, Mary Brlek. Exploring the Boundaries of Servant Leadership: A Meta-Analysis of the Main and Moderating Effects of Servant Leadership on Behavioral and Affective Outcomes. Journal of Managerial Issues. Summer2019, Vol. 31 Issue 2, p172-197. 26p.
Kiswari, Y., Fathoni, A., & Minarsih, M. M. (2016). Pengaruh Kepuasan Kerja, Persepsi Pegawai dan Komitmen Organisasi Pegawai Terhadap Organizational Citizenship Behavior. Journal Of Management, 2(2).
Kusumaninggati, Mukhtar, M., & Sujanto, B. (2018). The Influence of Self Efficacy , Job Satisfaction and Organizational Commitment Toward Organizational Citizenship Behavior (OCB) of Teachers Of Private Vocational Schools in South Jakarta. International Journal of Scientific Research and Management (IJSRM), 06(06), 406–414.
Luthans, F. (2011). Perilaku Organisasi (Edisi 12). New York: Mc Graw.
Macey, W. H., Schneider, B., & Barbera, K. M. (2011). Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage. John Wiley & Sons, 31.
Meilina, R. (2017). Pelayanan Publik dalam Perspektif MSDM (Tinajuan dari Dimensi OCB, Kepuasan Kerja dan Komitmen Organisasi). Kediri: Fakultas Ekonomi Universitas Nusantara PGRI.
Muhajir, A., & Arisandra, M. L. (2018). Dampak Kepuasan Kerja dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior (OCB) Pada Karyawan Usaha Kecil dan Menengah (UKM). HUMANIS, 10(1), 1–10.
Narmeen Mansoor, Hassan Danial Aslam, Tasawar Javad, Fawad Ashraf,Farooq Shabbir (2012). Exploring Organizational Citizenship Behavior and its Critical Link to Employee Engagement for Effectual Human Resource Management in Organizations . Mediterranean Journal of Social Sciences, Vol 3, Iss 1 (2012).
Nugraha, I. P. S., & Dewi Adnyani, I. G. A. (2018). Pengaruh Budaya Organisasi, Komitmen Organisasi, dan Kompetensi Terhadap Organizational Citizenship Behavior Pada SETDA Kota Denpasar. E-Jurnal Manajemen Unud, 7(1), 1–28.
Nwibere, B. M. (2014). Interactive Relationship Between Job Involvement, Job Satisfaction, Organizational Citizenship Behaviour, And Organizational Commitment In Nigerian Universities. International Journal of Management and Sustainability, 3(3), 321–340.
Panggabean, S. M. (2004). Manajemen Sumber Daya Manusia. Bogor: Ghalia Indonesia.
Pavalache-ilie, M. (2014). Organizational citizenship behaviour , work satisfaction and employees ’ personality. In Procedia - Social and Behavioral Sciences (Vol. 127, pp. 489–493). Elsevier B.V.
Puspadewi, U. I. (2016). Analisis Tentang Employee Engagement Pada Perusahan Jasa (Studi Pada Karyawan Patra Jasa Convention Hotel Semarang). Dipnegoro Journal Of Management, 5(3), 1–14.
Putrana, Y., Fathoni, A., & Warso, M. M. (2016). Pengaruh Kepuasan Kerja dan Komitmen organisasi Terhadap Organizational Citizenship Behavior Dalam Meningkatkan Kinerja Karyawan Pada PT. Gelora Persada Mediatama Semarang, 2(2).
Putri, A. (2018). Pentingnya “Organizational Citizenship Behavior” dalam Organisasi. Retrieved from www.kompasiana.com
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Edisi 16). Jakarta: Penerbit Salemba Empat.
Robbins, S. p, & Coulter, M. (2010). Manajemen (Edisi ke-1). Jakarta: Penerbit Erlangga.
Saragih, S., & Margaretha, M. (2013). Anteseden dan Konsekuensi Employee Engagement : Studi pada Industri Perbankan (pp. 1–22).
Schaufeli, W. ., & Bakker, A. . (2003). UWES - Utrecht Work Engagement Scale: Test Manual. Unpublished Manuscripy: Department of Psychology, Utrecht University.
Soelton, M. (2020). The The Implication Of Job Satisfaction That Influence Workers To Practice Organizational Citizenship Behavior (Ocb) In The Work Place . Archives of Business Research, 8(5), 33–48.
Sridhar, A., & Thiruvenkadam, T. (2014). Impact of Employee Engagement on Organization Citizenship Behavior. BVIMSR’s Journal Of Management and Research, 6(2), 147–155.
Triwibowo, W., & Arsanti, T. A. (2016). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behaviour (OCB) Dengan Komitmen Organisasi Sebagai Variabel Mediasi. In Prosiding Seminar Nasional Multi Disiplin Ilmu & Call Papers UNISBANK (SENDI_U) Ke-2 (pp. 908–915).
Umam, K. (2010). Perilaku Organisasi. Bandung: CV Pustaka Setia.
Wibowo. (2016). Manajemen Kinerja (Edisi ke-5). Jakarta: Rajawali Pers.
Zayas-Ortiz, M., Rosario, E., Marquez, E., & Gruneiro, P. C. (2015). Relationship Between Organizational Commitments and Organizational Citizenship Behaviour in a Sample of Private Banking Employees. International Journal of Sociology and Social Policy, 35(12), 9–106.
References
Aldag, R., & Reschke, W. (1997). Employee Value Added : Measuring Discretionary Effort and Its Value to the Organization. Center for Organization Effectiveness, Inc., 1–8.
Amanda, A. R. (2014). Pengaruh Employee Communication Terhadap Organizational Citizenship Behavior yang dimediasi oleh Employee Engagement Pada Karyawan di beberapa Fakultas Universitas Trisakti Jakarta. Jurnal Manajemen Dan Pemasaran Jasa, 7(1), 111–128.
Arikunto, S. (2006). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Bishop, James W, Aldag, R., & Reschke, W. (1997). Employee Value Added : Measuring Discretionary Effort and Its Value to the Organization. Center for Organization Effectiveness, Inc., 1–8.
Amanda, A. R. (2014). Pengaruh Employee Communication Terhadap Organizational Citizenship Behavior yang dimediasi oleh Employee Engagement Pada Karyawan di beberapa Fakultas Universitas Trisakti Jakarta. Jurnal Manajemen Dan Pemasaran Jasa, 7(1), 111–128.
Arikunto, S. (2006). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Bishop, James W, Prabagaran, Nalin, Daily, Bonnie F. Employee Support and Their Perceptions of Quality and Environmental Performance: The Role of Citizenship Behavior.,
Journal of Managerial Issues. Winter2020, Vol. 32 Issue 4, p421-439. 19p.
Buhali, G. A., & Margaretha, M. (2013). Pengaruh Work-Family Conflict Terhadap Komitmen Organisasi: Kepuasan Kerja sebagai Variabel Mediasi. Jurnal Manajemen, 13(1), 15–34.
Cahya Utama, D. P. P., & Wibawa, I. M. A. (2016). Pengaruh Kepuasan Kerja Terhadap Komitmen Organisasi dan Organizational Citizenship Behavior Pada Karyawan Bali Rani Hotel. E-Jurnal Manajemen Unud, 5(4), 2511–2543.
Cetin, Sahin, Gürbüz, Sait, Sert, Mahmut. (2015). A Meta-analysis of the Relationship between Organizational Commitment and Organizational Citizenship Behavior: Test of Potential Moderator Variables. Employee Responsibilities & Rights Journal. Dec2015, Vol. 27 Issue 4, p281-303. 23p. 6 Charts.
Chhetri, S. B. (2017). Predictors and Outcomes of Employee Engagement : Empirical Study of Nepali Employees. Journal of Business and Management Research, 2(1), 14–32.
Darmawati, A., & Indartono, S. (2015). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior Dengan komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 12(2), 49–64.
Darto, M. (2014). Peran Organizational Citisenship Behavior (OCB) Dalam Peningkatan Kinerja Individu di Sektor Publik: Sebuah Analisis Teoritis dan Empiris. Jurnal Borneo Administrator, 10(1), 110–134.
Fanani, I., Djati, S. P., & Silvanita, K. (2018). management journal. Fundamental Management Journal, 1(1), 40–53.
Fauziridwan, M., Rabiatul adawiyah, W., & Ahmad, A. A. (2018). Pengaruh Employee engagement dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior serta Dampaknya Terhadap Turnover Intention. Jurnal Ekonomi, Bisnis, Dan Akuntansi (JEBA), 20(1), 1–23.
Ferdinand, A. (2014). Metode Penelitian Manajemen (Edisi 5). Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, I. (2017). Model Persamaan Struktural (Edisi 7). Semarang: Badan Penerbit Universitas Diponegoro.
Handoko, H. (2012). Manajemen Personalia & Sumberdaya. Yogyakarta: BPFE.
Haryanto, R., Fathoni, A., & Minarsih, M. M. (2018). Pengaruh Karakteristik Pekerjaan, Employee Engagement dan Motivasi Terhadap Komitmen Organisasi dengan Kepuasan Kerja sebagai Intervening Pada PT. Eka Farma di Semarang. Journal Of Management, 1–18.
Kiker, D. Scott, Scully Callahan, Judith, Kiker, Mary Brlek. Exploring the Boundaries of Servant Leadership: A Meta-Analysis of the Main and Moderating Effects of Servant Leadership on Behavioral and Affective Outcomes. Journal of Managerial Issues. Summer2019, Vol. 31 Issue 2, p172-197. 26p.
Kiswari, Y., Fathoni, A., & Minarsih, M. M. (2016). Pengaruh Kepuasan Kerja, Persepsi Pegawai dan Komitmen Organisasi Pegawai Terhadap Organizational Citizenship Behavior. Journal Of Management, 2(2).
Kusumaninggati, Mukhtar, M., & Sujanto, B. (2018). The Influence of Self Efficacy , Job Satisfaction and Organizational Commitment Toward Organizational Citizenship Behavior (OCB) of Teachers Of Private Vocational Schools in South Jakarta. International Journal of Scientific Research and Management (IJSRM), 06(06), 406–414.
Luthans, F. (2011). Perilaku Organisasi (Edisi 12). New York: Mc Graw.
Macey, W. H., Schneider, B., & Barbera, K. M. (2011). Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage. John Wiley & Sons, 31.
Meilina, R. (2017). Pelayanan Publik dalam Perspektif MSDM (Tinajuan dari Dimensi OCB, Kepuasan Kerja dan Komitmen Organisasi). Kediri: Fakultas Ekonomi Universitas Nusantara PGRI.
Muhajir, A., & Arisandra, M. L. (2018). Dampak Kepuasan Kerja dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior (OCB) Pada Karyawan Usaha Kecil dan Menengah (UKM). HUMANIS, 10(1), 1–10.
Narmeen Mansoor, Hassan Danial Aslam, Tasawar Javad, Fawad Ashraf,Farooq Shabbir (2012). Exploring Organizational Citizenship Behavior and its Critical Link to Employee Engagement for Effectual Human Resource Management in Organizations . Mediterranean Journal of Social Sciences, Vol 3, Iss 1 (2012).
Nugraha, I. P. S., & Dewi Adnyani, I. G. A. (2018). Pengaruh Budaya Organisasi, Komitmen Organisasi, dan Kompetensi Terhadap Organizational Citizenship Behavior Pada SETDA Kota Denpasar. E-Jurnal Manajemen Unud, 7(1), 1–28.
Nwibere, B. M. (2014). Interactive Relationship Between Job Involvement, Job Satisfaction, Organizational Citizenship Behaviour, And Organizational Commitment In Nigerian Universities. International Journal of Management and Sustainability, 3(3), 321–340.
Panggabean, S. M. (2004). Manajemen Sumber Daya Manusia. Bogor: Ghalia Indonesia.
Pavalache-ilie, M. (2014). Organizational citizenship behaviour , work satisfaction and employees ’ personality. In Procedia - Social and Behavioral Sciences (Vol. 127, pp. 489–493). Elsevier B.V.
Puspadewi, U. I. (2016). Analisis Tentang Employee Engagement Pada Perusahan Jasa (Studi Pada Karyawan Patra Jasa Convention Hotel Semarang). Dipnegoro Journal Of Management, 5(3), 1–14.
Putrana, Y., Fathoni, A., & Warso, M. M. (2016). Pengaruh Kepuasan Kerja dan Komitmen organisasi Terhadap Organizational Citizenship Behavior Dalam Meningkatkan Kinerja Karyawan Pada PT. Gelora Persada Mediatama Semarang, 2(2).
Putri, A. (2018). Pentingnya “Organizational Citizenship Behavior” dalam Organisasi. Retrieved from www.kompasiana.com
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Edisi 16). Jakarta: Penerbit Salemba Empat.
Robbins, S. p, & Coulter, M. (2010). Manajemen (Edisi ke-1). Jakarta: Penerbit Erlangga.
Saragih, S., & Margaretha, M. (2013). Anteseden dan Konsekuensi Employee Engagement : Studi pada Industri Perbankan (pp. 1–22).
Schaufeli, W. ., & Bakker, A. . (2003). UWES - Utrecht Work Engagement Scale: Test Manual. Unpublished Manuscripy: Department of Psychology, Utrecht University.
Soelton, M. (2020). The The Implication Of Job Satisfaction That Influence Workers To Practice Organizational Citizenship Behavior (Ocb) In The Work Place . Archives of Business Research, 8(5), 33–48.
Sridhar, A., & Thiruvenkadam, T. (2014). Impact of Employee Engagement on Organization Citizenship Behavior. BVIMSR’s Journal Of Management and Research, 6(2), 147–155.
Triwibowo, W., & Arsanti, T. A. (2016). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behaviour (OCB) Dengan Komitmen Organisasi Sebagai Variabel Mediasi. In Prosiding Seminar Nasional Multi Disiplin Ilmu & Call Papers UNISBANK (SENDI_U) Ke-2 (pp. 908–915).
Umam, K. (2010). Perilaku Organisasi. Bandung: CV Pustaka Setia.
Wibowo. (2016). Manajemen Kinerja (Edisi ke-5). Jakarta: Rajawali Pers.
Zayas-Ortiz, M., Rosario, E., Marquez, E., & Gruneiro, P. C. (2015). Relationship Between Organizational Commitments and Organizational Citizenship Behaviour in a Sample of Private Banking Employees. International Journal of Sociology and Social Policy, 35(12), 9–106.
Amanda, A. R. (2014). Pengaruh Employee Communication Terhadap Organizational Citizenship Behavior yang dimediasi oleh Employee Engagement Pada Karyawan di beberapa Fakultas Universitas Trisakti Jakarta. Jurnal Manajemen Dan Pemasaran Jasa, 7(1), 111–128.
Arikunto, S. (2006). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Bishop, James W, Aldag, R., & Reschke, W. (1997). Employee Value Added : Measuring Discretionary Effort and Its Value to the Organization. Center for Organization Effectiveness, Inc., 1–8.
Amanda, A. R. (2014). Pengaruh Employee Communication Terhadap Organizational Citizenship Behavior yang dimediasi oleh Employee Engagement Pada Karyawan di beberapa Fakultas Universitas Trisakti Jakarta. Jurnal Manajemen Dan Pemasaran Jasa, 7(1), 111–128.
Arikunto, S. (2006). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Bishop, James W, Prabagaran, Nalin, Daily, Bonnie F. Employee Support and Their Perceptions of Quality and Environmental Performance: The Role of Citizenship Behavior.,
Journal of Managerial Issues. Winter2020, Vol. 32 Issue 4, p421-439. 19p.
Buhali, G. A., & Margaretha, M. (2013). Pengaruh Work-Family Conflict Terhadap Komitmen Organisasi: Kepuasan Kerja sebagai Variabel Mediasi. Jurnal Manajemen, 13(1), 15–34.
Cahya Utama, D. P. P., & Wibawa, I. M. A. (2016). Pengaruh Kepuasan Kerja Terhadap Komitmen Organisasi dan Organizational Citizenship Behavior Pada Karyawan Bali Rani Hotel. E-Jurnal Manajemen Unud, 5(4), 2511–2543.
Cetin, Sahin, Gürbüz, Sait, Sert, Mahmut. (2015). A Meta-analysis of the Relationship between Organizational Commitment and Organizational Citizenship Behavior: Test of Potential Moderator Variables. Employee Responsibilities & Rights Journal. Dec2015, Vol. 27 Issue 4, p281-303. 23p. 6 Charts.
Chhetri, S. B. (2017). Predictors and Outcomes of Employee Engagement : Empirical Study of Nepali Employees. Journal of Business and Management Research, 2(1), 14–32.
Darmawati, A., & Indartono, S. (2015). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior Dengan komitmen Organisasi Sebagai Variabel Mediasi. Jurnal Ilmu Manajemen, 12(2), 49–64.
Darto, M. (2014). Peran Organizational Citisenship Behavior (OCB) Dalam Peningkatan Kinerja Individu di Sektor Publik: Sebuah Analisis Teoritis dan Empiris. Jurnal Borneo Administrator, 10(1), 110–134.
Fanani, I., Djati, S. P., & Silvanita, K. (2018). management journal. Fundamental Management Journal, 1(1), 40–53.
Fauziridwan, M., Rabiatul adawiyah, W., & Ahmad, A. A. (2018). Pengaruh Employee engagement dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior serta Dampaknya Terhadap Turnover Intention. Jurnal Ekonomi, Bisnis, Dan Akuntansi (JEBA), 20(1), 1–23.
Ferdinand, A. (2014). Metode Penelitian Manajemen (Edisi 5). Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, I. (2017). Model Persamaan Struktural (Edisi 7). Semarang: Badan Penerbit Universitas Diponegoro.
Handoko, H. (2012). Manajemen Personalia & Sumberdaya. Yogyakarta: BPFE.
Haryanto, R., Fathoni, A., & Minarsih, M. M. (2018). Pengaruh Karakteristik Pekerjaan, Employee Engagement dan Motivasi Terhadap Komitmen Organisasi dengan Kepuasan Kerja sebagai Intervening Pada PT. Eka Farma di Semarang. Journal Of Management, 1–18.
Kiker, D. Scott, Scully Callahan, Judith, Kiker, Mary Brlek. Exploring the Boundaries of Servant Leadership: A Meta-Analysis of the Main and Moderating Effects of Servant Leadership on Behavioral and Affective Outcomes. Journal of Managerial Issues. Summer2019, Vol. 31 Issue 2, p172-197. 26p.
Kiswari, Y., Fathoni, A., & Minarsih, M. M. (2016). Pengaruh Kepuasan Kerja, Persepsi Pegawai dan Komitmen Organisasi Pegawai Terhadap Organizational Citizenship Behavior. Journal Of Management, 2(2).
Kusumaninggati, Mukhtar, M., & Sujanto, B. (2018). The Influence of Self Efficacy , Job Satisfaction and Organizational Commitment Toward Organizational Citizenship Behavior (OCB) of Teachers Of Private Vocational Schools in South Jakarta. International Journal of Scientific Research and Management (IJSRM), 06(06), 406–414.
Luthans, F. (2011). Perilaku Organisasi (Edisi 12). New York: Mc Graw.
Macey, W. H., Schneider, B., & Barbera, K. M. (2011). Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage. John Wiley & Sons, 31.
Meilina, R. (2017). Pelayanan Publik dalam Perspektif MSDM (Tinajuan dari Dimensi OCB, Kepuasan Kerja dan Komitmen Organisasi). Kediri: Fakultas Ekonomi Universitas Nusantara PGRI.
Muhajir, A., & Arisandra, M. L. (2018). Dampak Kepuasan Kerja dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior (OCB) Pada Karyawan Usaha Kecil dan Menengah (UKM). HUMANIS, 10(1), 1–10.
Narmeen Mansoor, Hassan Danial Aslam, Tasawar Javad, Fawad Ashraf,Farooq Shabbir (2012). Exploring Organizational Citizenship Behavior and its Critical Link to Employee Engagement for Effectual Human Resource Management in Organizations . Mediterranean Journal of Social Sciences, Vol 3, Iss 1 (2012).
Nugraha, I. P. S., & Dewi Adnyani, I. G. A. (2018). Pengaruh Budaya Organisasi, Komitmen Organisasi, dan Kompetensi Terhadap Organizational Citizenship Behavior Pada SETDA Kota Denpasar. E-Jurnal Manajemen Unud, 7(1), 1–28.
Nwibere, B. M. (2014). Interactive Relationship Between Job Involvement, Job Satisfaction, Organizational Citizenship Behaviour, And Organizational Commitment In Nigerian Universities. International Journal of Management and Sustainability, 3(3), 321–340.
Panggabean, S. M. (2004). Manajemen Sumber Daya Manusia. Bogor: Ghalia Indonesia.
Pavalache-ilie, M. (2014). Organizational citizenship behaviour , work satisfaction and employees ’ personality. In Procedia - Social and Behavioral Sciences (Vol. 127, pp. 489–493). Elsevier B.V.
Puspadewi, U. I. (2016). Analisis Tentang Employee Engagement Pada Perusahan Jasa (Studi Pada Karyawan Patra Jasa Convention Hotel Semarang). Dipnegoro Journal Of Management, 5(3), 1–14.
Putrana, Y., Fathoni, A., & Warso, M. M. (2016). Pengaruh Kepuasan Kerja dan Komitmen organisasi Terhadap Organizational Citizenship Behavior Dalam Meningkatkan Kinerja Karyawan Pada PT. Gelora Persada Mediatama Semarang, 2(2).
Putri, A. (2018). Pentingnya “Organizational Citizenship Behavior” dalam Organisasi. Retrieved from www.kompasiana.com
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Edisi 16). Jakarta: Penerbit Salemba Empat.
Robbins, S. p, & Coulter, M. (2010). Manajemen (Edisi ke-1). Jakarta: Penerbit Erlangga.
Saragih, S., & Margaretha, M. (2013). Anteseden dan Konsekuensi Employee Engagement : Studi pada Industri Perbankan (pp. 1–22).
Schaufeli, W. ., & Bakker, A. . (2003). UWES - Utrecht Work Engagement Scale: Test Manual. Unpublished Manuscripy: Department of Psychology, Utrecht University.
Soelton, M. (2020). The The Implication Of Job Satisfaction That Influence Workers To Practice Organizational Citizenship Behavior (Ocb) In The Work Place . Archives of Business Research, 8(5), 33–48.
Sridhar, A., & Thiruvenkadam, T. (2014). Impact of Employee Engagement on Organization Citizenship Behavior. BVIMSR’s Journal Of Management and Research, 6(2), 147–155.
Triwibowo, W., & Arsanti, T. A. (2016). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behaviour (OCB) Dengan Komitmen Organisasi Sebagai Variabel Mediasi. In Prosiding Seminar Nasional Multi Disiplin Ilmu & Call Papers UNISBANK (SENDI_U) Ke-2 (pp. 908–915).
Umam, K. (2010). Perilaku Organisasi. Bandung: CV Pustaka Setia.
Wibowo. (2016). Manajemen Kinerja (Edisi ke-5). Jakarta: Rajawali Pers.
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