Issue

Vol. 12 No. 2 (2025): December

Date Log

Submitted
29 April 2025
Accepted
3 November 2025
Published
31 December 2025

Copyright (c) 2025 Moch Ihsan Syahputra, Anissa Lestari Kadiyono, Marina Sulastiana (Author)

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Retail Employees’ Job Hopping: The Roles of Exhaustion, Satisfaction, and Support

https://doi.org/10.24252/minds.v12i2.56439
Moch Ihsan Syahputra
Universitas Padjadjaran, Indonesia
Anissa Lestari Kadiyono
Universitas Padjadjaran, Indonesia
https://orcid.org/0000-0001-6134-6847
Marina Sulastiana
Universitas Padjadjaran, Indonesia
https://orcid.org/0000-0002-7427-0391

Corresponding Author(s) : Moch Ihsan Syahputra

[email protected]

Jurnal Minds: Manajemen Ide dan Inspirasi, Vol. 12 No. 2 (2025): December

Abstract

Retail employee mobility is increasing in emerging labor markets. This study advances turnover theory by integrating perceived organizational support, emotional exhaustion, and job satisfaction within a single structural model to explain job hopping intention rather than general turnover intention. Using a quantitative explanatory design, data from 458 retail employees in South Sulawesi were analyzed with SEM in Jamovi. The findings reveal that emotional exhaustion significantly increases job hopping intention, while job satisfaction reduces it, whereas perceived organizational support shows no direct effect. These results indicate that psychological strain and affective evaluation of work are more decisive than formal support mechanisms in shaping mobility decisions. Managerially, retail firms should prioritize emotional well-being, workload balance, and job satisfaction to reduce excessive employee mobility and sustain workforce stability.

Keywords

Emotional Exhaustion Job Hopping Intention Job Satisfaction Perceived Organizational Support Retail Employees
Syahputra, M. I., Kadiyono, A. L., & Sulastiana, M. (2025). Retail Employees’ Job Hopping: The Roles of Exhaustion, Satisfaction, and Support. Jurnal Minds: Manajemen Ide Dan Inspirasi, 12(2), 743–756. https://doi.org/10.24252/minds.v12i2.56439
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Author Biographies

Moch Ihsan Syahputra, Universitas Padjadjaran

Master of Management

Anissa Lestari Kadiyono, Universitas Padjadjaran

Master of Management

Marina Sulastiana, Universitas Padjadjaran

Master of Management

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