Issue

Vol. 13 No. 1 (2026): June

Date Log

Submitted
29 October 2025
Accepted
6 March 2026
Published
30 March 2026

Copyright (c) 2026 Firdaus Basbeth (Author)

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This work is licensed under a Creative Commons Attribution 4.0 International License.

Entrepreneurial Self-Efficacy and Transaction Frequency: An Extension of the Expectation-Confirmation Model in MSMEs

https://doi.org/10.24252/minds.v13i1.62309
Firdaus Basbeth
Sekolah Tinggi Manajemen PPM, Indonesia
Rio Nardo
Universitas Binawan, Indonesia

Corresponding Author(s) : Firdaus Basbeth

[email protected]

Jurnal Minds: Manajemen Ide dan Inspirasi, Vol. 13 No. 1 (2026): June

Abstract

This study examines how entrepreneurial self-efficacy (ESE) shapes MSMEs’ continuance intention to use QRIS within the Expectation Confirmation Model under increasing digital payment adoption. It advances ECM by demonstrating a boundary condition where transaction frequency fails as a moderator, repositioning satisfaction as the dominant post-adoption mechanism over behavioral intensity. Using survey data from 150 MSMEs in Indonesia and SmartPLS4 analysis, the results show that ESE enhances perceived usefulness, which significantly drives continuance intention through satisfaction, while transaction frequency is insignificant. These findings support habit formation and technology embeddedness perspectives, indicating that repeated use loses explanatory power once usage stabilizes. Continuance decisions are therefore primarily affect-driven rather than behavior-driven. The study implies that policymakers and fintech providers should prioritize system reliability and user satisfaction rather than merely increasing transaction frequency to sustain QRIS adoption.

Keywords

QR-based payment systems Expectation Confirmation Model Technology Acceptance Model, Perceived value, Trust in platform, Trust in Driver, Continuance Intention Micro, small, and medium enterprises (MSMEs) Digital payments in emerging markets
Basbeth, F., & Nardo, R. (2026). Entrepreneurial Self-Efficacy and Transaction Frequency: An Extension of the Expectation-Confirmation Model in MSMEs. Jurnal Minds: Manajemen Ide Dan Inspirasi, 13(1), 1–14. https://doi.org/10.24252/minds.v13i1.62309
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Author Biographies

Firdaus Basbeth, Sekolah Tinggi Manajemen PPM

Management Department

Rio Nardo, Universitas Binawan

Management Department

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