LIBRARIAN INTERPERSONAL COMMUNICATION IN IMPROVING SERVICE QUALITY AT THE SYEKH YUSUF LIBRARY UIN ALAUDDIN MAKASSAR

  • Fitriani Jabbar Universitas Islam Negeri Alauddin Makassar
    (ID)
  • Iskandar Iskandar Universitas Islam Negeri Alauddin Makassar
    (ID)
  • Muhammad Yaumi Universitas Islam Negeri Alauddin Makassar
    (ID)
  • La Ode Ismail Ahmad Universitas Islam Negeri Alauddin Makassar
    (ID)
  • Andi Ibrahim Universitas Islam Negeri Alauddin Makassar
    (ID)

Abstract

This study aims to describe the interpersonal communication skills of librarians in building good relationships with users. The type of research used is qualitative with a descriptive approach. The method used is a methodological and scientific approach. The data is obtained using interview, observation and documentation guidelines. The data analysis is using data reduction, data display, and verification. The results showed that basically, the interpersonal communication of librarians in serving the users was quite good. However, the attitude of respect, empathy, audible, celebratory and humble shown by the Librarian towards the users is still less prominent and does not have clear standards. Thus librarians become less proactive in serving users.

References

Dale Carnagie, How to Win Friends and Influence People (Inggris: Simon & Schuster, 1936)

Hildayani Raudah, Komunikasi Interpersonal Pustakawan Dan Pemustaka Di

Perpustakaan Universitas Islam Negeri SUmatra Utara Medan, Jurnal

Liberary, V0l.6. No. (2018)

Ibrahim, Andi, Konsep Dasar Manajemen Perpustakaan Dalam Mewujudkan Mutu Layanan Prima Dengan Sistem Temu Kembali Informasi Berbasis Digital, Desember, 2014

Rivai, Veithzal, Islamic Leadership : Membangun Super Leadership Melalui Kecerdasan Spiritual, ed. by Fatna, Ed. 1 (Jakarta: Bumi Aksara, 2013)

Sapril, Komunikasi Interpersonal Pustakawan, Iqra’, Vol. 05 No (2011)

Sulaiman, Saat, Pengantar Metodologi Penelitian : Panduan Bagi Peneliti Pemula (Gowa: Pustaka Almaida, 2019)

Yaumi, Muhammad, Pembelajaran Berbasis Kecerdasan Jamak : Mengidentifikasi Dan Mengembangkan Multitalenta Anak, Cet. 2 (Jakarta: Kencana)

Dale Carnagie, How to Win Friends and Influence People (Inggris: Simon & Schuster, 1936)

Hildayani Raudah, Komunikasi Interpersonal Pustakawan Dan Pemustaka Di Perpustakaan Universitas Islam Negeri SUmatra Utara Medan, Jurnal Liberary, V0l.6. No. (2018)

Ibrahim, Andi, Konsep Dasar Manajemen Perpustakaan Dalam Mewujudkan Mutu Layanan Prima Dengan Sistem Temu Kembali Informasi Berbasis Digital, Desember, 2014

Rivai, Veithzal, Islamic Leadership : Membangun Super Leadership Melalui Kecerdasan Spiritual, ed. by Fatna, Ed. 1 (Jakarta: Bumi Aksara, 2013)

Sapril, Komunikasi Interpersonal Pustakawan, Iqra’, Vol. 05 No (2011)

Sulaiman, Saat, Pengantar Metodologi Penelitian : Panduan Bagi Peneliti Pemula (Gowa: Pustaka Almaida, 2019)

Yaumi, Muhammad, Pembelajaran Berbasis Kecerdasan Jamak : Mengidentifikasi Dan Mengembangkan Multitalenta Anak, Cet. 2 (Jakarta: Kencana)

Published
2021-05-25
How to Cite
Jabbar, F., Iskandar, I., Yaumi, M., Ahmad, L. O. I., & Ibrahim, A. (2021). LIBRARIAN INTERPERSONAL COMMUNICATION IN IMPROVING SERVICE QUALITY AT THE SYEKH YUSUF LIBRARY UIN ALAUDDIN MAKASSAR. Jurnal Diskursus Islam, 9(1), 62-66. https://doi.org/10.24252/jdi.v9i1.18901
Section
Artikel
Abstract viewed = 342 times