An Analysis of the Queuing System in the Issuance of Identity Cards (KTP) at the Department of Population and Civil Registration, Barru Regency

Abstract

This study examines the queuing system for e-KTP recording services at the Population and Civil Registration Office of Barru Regency. Using a Multi-Channel Single-Phase queue model, the objective is to optimize the queuing process and evaluate system performance. The Multi-Channel Single-Phase model is applied because the service involves a single type of process with multiple service facilities. The findings show that, over a five-day observation period, the system achieved a performance efficiency level with a steady-state measure of $\rho < 1$, indicating that steady-state conditions were satisfied. Thus, the results suggest that the e-KTP recording services at the Population and Civil Registration Office of Barru Regency operate optimally.